Privacy & Cookies
This document was last updated on 6-June-2012
INFORMATION WE COLLECT ABOUT YOU
We may collect and process the following data from you in the following forms:
- A cookie, stored on the hard-drive of your computer.
- Session variables stored on our server for the duration of your visit.
- Email communications from you from our contact page(s) or other forms.
The information stored may be of the following type(s):
- Information that you provide by filling in forms on our website.
- Information about your computer and operating system, IP address and web browser if available.
- Statistical information about your visit to our site including time, date, duration and pages visited.
- Preferences chosen by you with regards to your experience on our site such as language selection.
ABOUT COOKIES AND RECORDED DATA USED ON THIS WEBSITE
A "cookie" is a small data file that collects information when a website is visited. Some cookies are used for important functions of the website to help it run properly.
Some cookies only exist whilst you are visiting a website, but "persistent" cookies remain your computer, either permanently, or for a specified duration before automatically deleting themselves. These "persistent" cookies can help the site to recognise you next time you visit and remember settings that you have chosen.
Session variables are stored on our server only for the duration of your visit to our website. They are discarded when you end the browser session and we have no access to this temporary information.
Session variables are stored on our server while you are browsing our website to allow it to remember which categories and sub-categories are being viewed. These are deleted when you leave the site and close your browser session. No personal data is recorded alongside this and we do not have access to this information.
- SHOPPING CART
The list of items in your shopping cart is stored in session variables, and as with the Navigation variables, these are discarded when you end the browser session and we have no access to this information.
Personal information (your name, email address and shipping address), preferences and voucher codes are collected at the checkout by entering in the form and checking boxes. This data is also stored in a session variable, discarded when you end the browser session and only made avaialble to us through the payment portal when you decide to proceed to payment.
At no point do we have access to your credit card or payment details, nor does our website ever collect such information from you or any other party.
- TRANSACTION DETAILS
Details of transactions pending payment approval are recorded by our website until approved by our payment portal (WorldPay). On approval, this data is then recorded as a completed transaction along with the list of your purchases and shipping information. This data is used to generate an order request for our office to fulfil your order.
If you check the box at the checkout requesting us to contact you with news and information, then we may use the contact details you provided to get in touch with you. We may also use the information on which products are ordered for statistical and marketing purposes.
- GOOGLE ANALYTICS
Our site uses Google Analytics cookies to provide us with information to help us better understand how our website is used by visitors to improve our service, determine the success of marketing or advertising campaigns etc.
This information is not shared with third parties, and we do not use this information to attempt to identify users or their personal information.
Google has further information about their cookies, including how to reject or delete them:
HOW TO REJECT OR REMOVE COOKIES
You can reject cookies from our or any other site by adjusting the setting on your web browser. You may also delete them if you wish.
See the instructions in the help feature on your particular browser.
Please note, however that you may not be able to use certain features of our website with cookies disabled.
HOW WE USE YOUR INFORMATION
Information that you pass to us via our online forms will only be used to fulfil the specific purpose to which the form is designed.
We will not pass your information or personal details to any other third party except for:
- Those directly involved in fulfilling your enquiries.
- Where required to do so by law, or pursuant to the prevention of fraud or any other suspected criminal activity.
By continuing to use this website or providing information through the various forms, you agree to consent to the use of our cookies and treatment and storage of your information.